SHIPPING & PAYMENT INFORMATION
We accept Visa and MasterCard through the website via Shopify Payments, powered by stripe. You can also pay with PayPal and Afterpay (AU customers only).
We also offer accelerated checkout's via Shopify Pay, Apple Pay & Google Pay.
Afterpay offers simple and affordable instalment plans for online and in-store shoppers.
The payment platform allows you to purchase in four equal instalments, due every 2 weeks. For example, if you purchase an item for $200, you pay 4 instalments of $50.
There is no additional cost to use Afterpay so long as you pay on time. All of your payments are interest - free and you will receive your order straight away.
DELIVERY & SHIPPING
All domestic orders are shipped via Parcel Post, absolutely free with no minimum spend!
Upgrade to Express Post for only $5 bucks, or, spend over $125 and we’ll cover that too!
Please Note: Next Business Day delivery service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.
If your item is for an address outside the Express Post network, Australia Post will use the fastest possible transport links, but it won't be covered by their Next Day Guarantee.
For more information on Shipping, please click here.
All orders received within standard business hours between Monday - Friday will be processed for shipment within 24 hours. Orders are expected to be shipped the following business day, excluding the weekend or public holidays.
Once dispatched, Australia Post endeavour to deliver parcels in 2 or more business days if using Parcel Post, or 1-2 business days if selecting Express Post.
For more accurate delivery times, or to find out if your delivery address falls under the Express Post network, please visit Australia Post or Calculate postage & delivery times.
Please Note: Any delivery date or time specified by us is a best estimate only and BLEK.BASIC will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
You will be able to find the delivery details of your order under your BLEK.BASIC account or in the email sent by us when your order was dispatched. If you are unable to locate this information please email us at info@blekbasic.com.
If your order has been delivered to your address but you are unable to find it please check your surrounding areas for the order to see if the driver might have put it in a safe place where it's not visible from the street.
You do not need to sign for your BLEK.BASIC deliveries as we do not offer signature upon delivery for item(s) shipped from us.
On your tracking page, keep an eye out for if the parcel has been attempted delivery and instead they redirected it to a pick up location for you. This will sometimes happen if the driver deems it unsafe to leave it unattended at the nominated address. It is up to each drivers discretion to decide if this is the case and is not controlled by BLEK.BASIC.
To pick up your parcel bring the card left by the driver and photo ID such as your driver's licence or passport. If you don't have the card, don't worry you can bring your photo ID and show them the tracking number and you will be able to pick up your parcel.
Not a problem, get in touch with us and we will lodge an investigation with the courier for you. This will take 1-2 business days to be completed from when you contact us. If you need your items urgently you can reorder them whilst we are waiting for the courier investigation to be completed.
ORDER INFORMATION & CONCERNS
Our size guide is available on each product page, offering a range of measurements to help take the guesswork out of buying clothes online. As a note, garment measurements are taken in cm while laid flat. Body measurements (i.e. waist, chest, etc) are taken with 2 fingers under the tape.
We recommend comparing garment measurements to a similar item that you already own and/or select the closest size to your own body measurements.
Additionally, each garment has a fitting recommendations under in the Features section.
If you’re still unsure about your size, feel free to reach out to us via the product “Ask a Question” tab or simply email us at info@blekbasic.com were we can provide more detailed measurements.
If you need to change or cancel your order, please contact us immediately at info@blekbasic.com. Once our warehouse has processed your order, we will be unable to make any changes.
"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a PayPal account. If you do not have PayPal, you can easily sign up at www.paypal.com.
Attached to every Tee, our care label explains how to prolong the life of your new fave.
Unlike many fashion brands out there, we pre-wash all of our fabrics before cutting to understand just how much it will shrink.
We then calculate this shrinkage into our patterns for each and every colour, as every roll of fabric is unique. This means our Tees are dryer-safe and will never twist or shrink at home. It’s these crucial little details we fuss about, to ensure the longest lasting fit with minimal stretch.
REFUNDS & RETURNS
We want you to feel as comfortable in our garments as we do, so if something doesn't feel quite right, we will gladly offer an exchange for a different size or style, as long as it's been within 30 days of the original purchase and the below conditions are met.
Alternatively, if you've simply changed your mind, you may choose to return your item(s) for a refund, from which we will deduct a flat fee of $8.95 to cover shipping and restocking of your item(s).
1. Request a Return and fill in your order information, or, login to your My Account and select Create Return for the order you'd like to send back!
2. Once approved, we will issue you with a Return Label to download and print via email.
3. Place your item(s) inside the re-usable comPOST™ pack satchel you received your order in. We kindly ask you include all tags and packaging to minimise any unnecessary waste.
4. Attach your return label to the outside of your parcel, covering or removing all existing labelling (if using your original comPOST™ pack satchel).
5. Return parcel at any Australia Post office in over 4,400 locations so we can safely track its journey back to us.
Once your return has been received, the refund should appear on your bank statement within 5-10 working days. We will notify you by email when your exchange/return has been processed.
Please note: Refund times are dictated by card issuers and are outside our control.
When returning or exchanging an item, it is important to keep in mind the following conditions to ensure a hassle-free return:
• All returns or exchanges must be sent within 30 days of your purchase
• Items must be returned in original, saleable condition (unworn, unwashed with original labels and swing tags still attached).
• Items must not smell of perfume/deodorant or washing powder so please take due care when trying on your order.
• We will refund the postage costs for any item deemed faulty in accordance with what is outlined under Faulty or Damaged Items.
• Please allow up to 14 days to receive exchanged goods
• Refunds will be made to the original purchaser’s credit card
In the unlikely event that the purchased product is no longer in stock or has been delivered damaged, we will assess and process a refund accordingly.
Please note: No refunds will be offered on sale or marked-down items (excluding faulty or damaged items).
For more information regarding returns and exchanges, please visit our Returns Policy.